Customer Success

Customer Success Manager Resume Template

Drives customer adoption, retention, and expansion for SaaS products.

Avg salary: $70,000 – $120,000

10 ATS keywords included

Sample Customer Success Manager Resume

ATS Score: 96

alex.johnson@email.com · (555) 000-0000 · linkedin.com/in/alexjohnson

Drives customer adoption, retention, and expansion for SaaS products. with SaaS, Churn Reduction, Onboarding expertise.

Customer Success Manager — Acme Corp2021–Present

Managed a $4.2M ARR book of 60 mid-market accounts with a 98% net retention rate
Drove $850K in expansion ARR through usage-based upsell conversations and QBRs
Reduced churn by 22% by implementing a health score model that surfaced at-risk accounts 90 days earlier
Owned onboarding for new customers, achieving first-value milestone in under 14 days for 90% of accounts
Collaborated with product to surface 3 customer-requested features that each drove measurable expansion

SaaS, Churn Reduction, Onboarding, QBRs, Salesforce, NPS, Upselling, CRM, Product Adoption, Renewal Management

These are the keywords ATS systems look for in Customer Success Manager resumes. Make sure your resume includes as many as possible.

SaaS

Churn Reduction

Onboarding

QBRs

Salesforce

NPS

Upselling

CRM

Product Adoption

Renewal Management

Use our AI resume builder pre-loaded with Customer Success Manager keywords. Paste a job description to tailor it further.

IndustryCustomer Success

Avg. Salary$70,000 – $120,000

ATS Keywords10

Sample ATS Score96/100

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Keywords, formatting rules, and common mistakes for Customer Success Manager resumes.